Click on a question below to see the answer.
Why haven’t I been credited for a survey I completed?
Connection issues: If you experience any connection issues while taking a survey, it will let you complete the questions but your final answers will not be submitted properly and you will not be credited. This is more likely to happen with mobile phones, certain tablets and certain browsers. Try clearing your cache/cookies and taking the survey again, or try from a PC/laptop.
Quality checks: Quality checks are often in place in surveys. If your responses are rushed, random, spoiled or missing then you may not be credited for that survey. Please take time and care to answer each survey properly.
Manual crediting: Some surveys are credited manually by our clients, and therefore can take longer to arrive.
Not found the answer you’re looking for? Get in touch with the team via the contact form.
Quality checks: Quality checks are often in place in surveys. If your responses are rushed, random, spoiled or missing then you may not be credited for that survey. Please take time and care to answer each survey properly.
Manual crediting: Some surveys are credited manually by our clients, and therefore can take longer to arrive.
Not found the answer you’re looking for? Get in touch with the team via the contact form.
I have a problem completing a survey – what can I do?
If something is not working in a survey, this can be due to the strength of your connection. It is more likely with mobile phones, certain tablets and certain browsers, where the connection is naturally weaker. Try clearing your cache/cookies and taking the survey again.
Not found the answer you’re looking for? Get in touch with the team via the contact form.
Not found the answer you’re looking for? Get in touch with the team via the contact form.
I completed a survey – why is it still showing in my account?
Connection issues: If you experience any connection issues while taking a survey, it will let you complete the questions but your final answers will not be submitted properly and the survey will still show in your account. This is more likely to happen with mobile phones, certain tablets and certain browsers. Try clearing your cache/cookies and taking the survey again, or try from a PC/laptop.
IT glitches: Very occasionally there may be an IT glitch that means the survey still shows in your account. This is easily fixed by the Site Support team.
Not found the answer you’re looking for? Get in touch with the team via the contact form.
IT glitches: Very occasionally there may be an IT glitch that means the survey still shows in your account. This is easily fixed by the Site Support team.
Not found the answer you’re looking for? Get in touch with the team via the contact form.
What does it meant to ‘not qualify’ for a survey?
Every survey has unique criteria that you need to meet to be eligible to participate. This can be to do with location, shopping habits, what you do for a living, etc. If you do not meet the criteria for a survey, you do not ‘qualify’. Not to worry – there will be plenty more!
Not found the answer you’re looking for? Get in touch with the team via the contact form.
Not found the answer you’re looking for? Get in touch with the team via the contact form.
What haven’t I received the compensation for not qualifying?
Not all surveys offer compensation for not qualifying. However, if it is stated that compensation is given and you do not receive this, it may be because you have not completed all of your available profile questionnaires.
If you have completed all of your available profile questionnaires, then this could be due to a connection issue.
Connection issues: If you experience any connection issues while taking a survey, it will let you complete the questions but your final answers will not be submitted properly and you will not be credited the compensation for not qualifying. This is more likely to happen with mobile phones, certain tablets and certain browsers. Try clearing your cache/cookies and taking the survey again, or try from a PC/laptop.
Not found the answer you’re looking for? Get in touch with the team via the contact form.
If you have completed all of your available profile questionnaires, then this could be due to a connection issue.
Connection issues: If you experience any connection issues while taking a survey, it will let you complete the questions but your final answers will not be submitted properly and you will not be credited the compensation for not qualifying. This is more likely to happen with mobile phones, certain tablets and certain browsers. Try clearing your cache/cookies and taking the survey again, or try from a PC/laptop.
Not found the answer you’re looking for? Get in touch with the team via the contact form.
How do I get more surveys?
Fill out all your Profile questionnaires to receive the maximum number of surveys relevant to you. You can also take part in our minipolls and monthly prize draws for extra rewards, and keep an eye on our Facebook page for challenges and paid interview opportunities.
Not found the answer you’re looking for? Get in touch with the team via the contact form.
Not found the answer you’re looking for? Get in touch with the team via the contact form.
Why am I not receiving surveys anymore?
There is no regular survey schedule so, sometimes, you may have to wait between surveys. However, if you have not received any survey invitation for more than 2 weeks, and do not have access to the minipolls, then an automatic block has been placed on your account.
Not found the answer you’re looking for? Get in touch with the team via the contact form.
Not found the answer you’re looking for? Get in touch with the team via the contact form.
Why has my account been blocked?
If you are not receiving survey invitations or minipolls, then it is likely that an automated block has been placed on your account. This happens if there is suspicious IP activity from your account, or if you have provided poor-quality answers to a survey (rushed, random, missing or spoiled responses). Account blockings are permanent. If you believe that your account has been blocked by mistake, please get in touch.
Not found the answer you’re looking for? Get in touch with the team via the contact form.
Not found the answer you’re looking for? Get in touch with the team via the contact form.
Why can’t I take surveys on my phone?
There are often mobile-friendly surveys available. However, a lot of surveys have programming that is too complex to make available on smartphones. This is dependent on our client for each survey.
Not found the answer you’re looking for? Get in touch with the team via the contact form.
Not found the answer you’re looking for? Get in touch with the team via the contact form.